| Description: | - Monitor and provide direction in various areas of support services like, Public Relations, Government services, Custom & shipping clearances, housing facilities, recreation center, facility management, transportation services, travel services, general services, catering services and office services. Build harmonious relationships with the governmental and semi-governmental institutions to handle regulatory/clearance/license matters.
- Provides leadership and direction to multiple departments on Government service/ regulatory/clearance/licence matters and ensure that information is conveyed to proponent for compliance purposes.
- Resolves concerns, conflicts and problems of the internal customers and ensure services are provided in a professional and safe manner.
- Implement and support various service program as per strategy and priorities, including but not limited to Office Services, Infrastructure, Community Services, Housing community, Travel/transportation services, Catering Services, and Facility management/maintenance.
- Leads and ensures accountability of operations, administration, and improvement of YASREF Housing-residential property.
- Guide, monitor and track progress of general maintenance, major repairs, and remodeling or minor repair/construction projects at YASREF Housing-residential property.
- Ensure the support services areas are continuously developed and updated in line with the Company’s objectives and as per best practices. Guide office/housing architectural and engineering planning, space utilization, space design, and installation management.
- Provide expertise and coordination of specific social/community activities to enhance the image of the organization, organize events as per the strategy of the company in compliance with the local regulatory requirements.
- Periodically Analyze KPIs and follow up with concerned divisions/units to ensure the best services are provided.
- Analyses various SSD policies, processes and systems and guide the divisions and units as per benchmark practices and make recommendations for improvement.
- Guide and implement communications plan as per YASREF strategy, goals and budget as per desired outputs.
- Manage media relationships and cultivate new contacts within business, industry and media.
- Interact with Corporate planning or management to prepare press releases or other media communications to promote the organization intent.
- Ensure all internal communications like, Email, intranet, mobile communication, Inter department, cross functional communication are effective and adds value to the productivity of the organization.
- Ensure all External communications like, Press releases, Press conferences, Advertising, Communication with external agencies are effective and adds value to the organization.
- Plan or develop communication programs/publications to maintain favorable public or stockholder perceptions of organization’s accomplishments, agenda, environmental responsibility or green task statement.
- Coordinate with internal control team to ensure internal controls are well established, monitored and complied. Ensure procedural risks are addressed, resolved and not repeated.
- Coordinate with OE (Operational Excellence) team to ensure Quality models are introduced as per the guidelines of Operational Excellence guidelines.
- Perform other job-related duties as assigned by the Vice President Industrial Relations.
Education and Certification Requirement :Bachelor’s Degree in Engineering, Business Administration, Communication, Public Relations, Management Information System, Law or equivalent. |
