Application Support Officer

Job Title:Application Support Officer
Experience:1 to 3
Location:Cairo, Egypt
Category:IT/Software Development
Description:
  • Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
  • Provides technical support to teams within the organization.
  • Identifies, analyses, and resolves problems.
  • Interacts effectively with users to solve problems and advises on best 
  • practices for using the system.
  • Establishes, enforces, and maintains the data entry standards.
  • Assists in training for staff and faculty.
  • Supports students in accessing and using their systems.
  • Creates reports and dashboards.
  • Maintains and updates technical documents and procedures.
  • Assists with systems integrations.
  • Assists in implementing new solutions as per the business needs.
  • Liaises with vendors and other IT personnel for problem resolution.
  • Assists in designing new projects as per business needs. 
  • Aligns and tests new projects with the vendors. 
  • Maintains security, backup, and redundancy strategies.
  • Ensures compliance with IT policies & procedures.
Qualifications:
  • Years of Experience: 1 to 3
  • Education: Bachelor of Business Informatics or in any relevant field.
  • Has a good SQL background
  • Has a good understanding of HTML 
  • Has a fair PHP background 
  • Possess a high level of testing techniques and scenarios.

 

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Posted in IT/Software Development