Reservation Executive

Job Title:Reservation Executive
Experience:3 to 5
Education:Bachelor’s Degree
Location:Cairo, Egypt
Category:Administration, Customer Service/Support
  • Processes reservations by mail, telephone or central reservation systems referral.
  • Knows the type of apartment available as well as their location, layout and other relevant information.
  • Knows the selling rates, additional charges, deposits and payment terms.
  • Ensures units availability calendars are up to date
  • Prepares letters/emails of confirmation, and communicates to the guest 
  • Processes cancellations and modifications and promptly relays this information to the ops team
  • Provides arrival information to Ops team for check-in preparation
  • Provides checkout information to Ops team for final check and cleaning preparation 
  • Handles daily correspondence. 
  • Responds to inquiries and makes reservations as needed.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees
  • Making arrangements for clients travel programs, transportation or any any add-ons services 
  • Tracks future units availability on the basis of reservations, and helps develop forecasts for revenue and occupancy
  • Configuring and updating rates on the property management system
  • Prepares and sends owner’s monthly reports
  • Prepares and sends guest invoices
  • Coordinates with accountant to maintain transactions up to date
  • Add/remove units from the website and property management system
  • Follow up on service requests lifecycle
  • Sorting out any issues that may arise with bookings or reservations
  • Up-selling, when appropriate, by informing customers of additional services or special packages
  • Bachelor’s degree in Business administration, hospitality or any other relevant fields
  • Hands on experience in reservation systems, and previous hotel experience is a plus
  • Fluent English and Arabic 
  • Excellent written and verbal communication skills
  • Proficient in microsoft office suite
Salary:3000 to 8000

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Posted in Administration Customer Service/Support