Services Sales Engineer

Job Title:Services Sales Engineer
Experience:3 to 6
Education:Bachelor’s Degree
Location:Cairo, Egypt
Category:Customer Service/Support, Sales/Retail, Engineering – Mechanical/Electrical
  • Making market and competitors surveys. 
  • Prepare and analyze weekly visit reports and solve clients’ problems.
  • Establishing new, and maintaining current relationships with customers.
  • Receive, analyze, and answer all customers’ requests, questions, and clarifications regarding to the maintenance, after sales services and spare parts.
  • Prepare, review, and follow up technical and commercial offers for spare parts, services contracts, products repairing, or technical and operational training.
  • Manage and support after sales technicians – technically and administratively- to ensure the maintenance work is being done on time and as required.
  • Conduct site visits to resolve all breakdowns and to ensure customer satisfaction.
  • Dealing with emergencies and unplanned sales issues.
  • Evaluate and analyze incoming warranty claims.
  • Establish, promote, and maintain excellent rapport with all stakeholders.
  • Carrying out on site testing, commissioning, and training works in an effective and professional manner.
  • Recognize sales opportunities and link potential customers with the appropriate sales team.
  • Prepare safety plans, risk assessments, site inspection reports, technical reports, and customer reports.
  • Contact the quality control department to analyze the breakdowns cause roots to take the preventive actions accordingly. 
  • Follow up the repairing processes in the factories.
  • Achieve and monitor of the annual after sales targets.
  • Negotiating prices, terms, and conditions to complete the deal.
  • Participate in exhibitions, conferences, and events.
  • Follow filing and archiving system.
  • Receive and record services orders after collecting the down payment.
  • Support the financial department to accelerate delivery and collection processes. 
  • Bachelor degree in Electrical Engineering .
  • 3-6 years of experience
  • Excellent communication skills
  • Problem solving skills
  • Sales skills

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Posted in Customer Service/Support Engineering - Mechanical/Electrical Sales/Retail