Telesales Agent

Job Title:Telesales Agent
Experience:1 to 3
Education:Bachelor’s Degree
Location:Cairo, Egypt
Category:Customer Service/Support, Sales/Retail

Compuware is looking to hire a vibrant and dynamic Telesales Agent, preferably female, to make cold calls and schedule appointments for Sales Reps:

The Telesales Agent should be able to:

  • Introduce the company and gather information about decision makers, get phone numbers, and schedule appointments for presales meetings via the telephone.
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Ask pertinent questions to understand the customer’s requirements
  • Make cold calls, answer phone calls from interested prospects and identify the customer’s needs.
  • Identify and outreach potential customers by researching about clients on the internet (yellow pages, social media…)
  • Communicate with targets to decide whether to move them through the sales funnel.
  • Reach out to leads (potential sales contacts) and nurture them into “opportunities.
  • Apply various sales prospecting techniques, from making calls to sending direct mail, attending networking events, and connecting on social platforms like LinkedIn and social media.
  • Do the initial contact with a lead and use our CRM platform to register the information about the lead into the pipeline
  • Answer incoming calls from prospective customers
  • Persuade the customer to accept the initial meeting by demonstrating how our product meet their needs
  • Record the customer’s personal information accurately in a computer system
  • Deal with complaints or doubts to safeguard the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and record useful information
  • Proven experience as telemarketer or similar sales/customer service role
  • Proven track record of successfully meeting sales quotas preferably over the phone
  • Working knowledge of relevant computer programs (e.g. CRM software , and ERP)
  • Excellent communication and presentation skills
  • Proficient in English
  • Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented
  • Patient and able to handle customer rejection
Salary:4000 to 6000

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Posted in Customer Service/Support Sales/Retail