Sales Consultant ( Jeddah – Riyadh – Dammam )

 Published Date: April 8, 2021

Job Title:	Sales Consultant ( Jeddah – Riyadh – Dammam )
Location:	Jeddah , Saudi Arabia
Job Type:	Full Time Employee
Category:	Sales
Description:	Sales Consultant ( Jeddah – Riyadh – Dammam ) Sell maximum number of vehicles possible Achieve maximum profitability on sales Ensure highest degree of customer satisfaction to achieve customer loyalty Ensure customer awareness of options, accessories, extended warranty and finance facilities Help Retailer to achieve industry-leading standards of customer care and process efficiency Objective:  Sell maximum number of vehicles possible Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximize sales Keep up-to-date on competitor’s products, prices and specifications Introduce and follow-up suitable sales prospects Objective:  Achieve maximum profitability on sales Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager Ensure all payments for vehicles are complete for each transaction Negotiate sales for maximum profitability within limits of authority Objective:  Ensure highest degree of customer satisfaction to achieve customer loyalty Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately Approach and receive customers promptly and courteously at all times Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed Objective:  Ensure customer awareness of options, accessories, extended warranty and finance facilities Ensure timely and accurate completion of finance proposals and documentation  Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colors, standard equipment and specifications etc Objective:  Help Retailer to achieve industry-leading standards of customer care and process efficiency Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy Operate a ‘share best practice policy Customer Service Focus Approach every situation with a desire to understand and deliver Listen effectively and communicate clearly Use every contact with the customer to build a relationship Take responsibility for ensuring nothing is left to chance Operational/Commercial Focus Implement a sales plan Identify and generate selling opportunities Establish and match customer needs Conduct sales Appraise used vehicles Value used and part exchange vehicles Make a sales presentation: static Make a sales presentation: test drive Negotiate sales Handover the vehicle Manage the customer relationship Contribute to the collection and use of marketing information Use technology effectively Plan and organize personal work schedule Forecast, monitor and evaluate personal sales performance Contribute to effective working Contribute to improved sales processes Business Focus Work with other areas of the business to improve Retailer profit and customer care Appreciate the impact of wider issues on the Retailer and customer Represent the Volkswagen brand
Qualifications:	Personal Qualities Empathy and tolerance Ethical behavior Responsibility Open-minded Self-confidence Ambition Customer-orientation Professional appearance Team player Education Bachelor Degree from reputable university Experience One year in a retail environment Current driving license Computer skills, including experience of operating word processing and database packages, email and internet Proven track record in delivering excellent customer service
Education:	Bachelor's degree / higher diploma
Experience:	Min: 3
Salary:	Unspecified
Contact:	Apply

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Posted in Sales