ALEXANDRIA only/ French Sales Consultant- Hilton Canada

Job Title:ALEXANDRIA only/ French Sales Consultant- Hilton Canada
Location:Egypt, Alexandria
Category:Customer Service/Support, Hospitality/Hotels/Food Services, Sales/Retail
Description:

Fluent French Telesales Agents are needed for Hilton account at Sutherland Company:

  • Achieve and maintain required SALES metrics and goals.
  • Obtains client information by answering telephone calls; verifying information.
  • Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Conduct data entry, documentation, and case management.
  • Work and partner with others within a team-based environment.
  • Adhere to company policies and procedures as described in the HR Handbook.

Offered Package & Working Conditions:

  • Very attractive salary.
  • Medical and social insurance.
  • Fixed shifts – fixed weekends.
  • Work at home after the training period.
  • 9 working hours including 1-hour break/ 2 days off per week.
  • Door-to-door transportation starting 8 PM.
  • Discounted team member rates in any Hilton property worldwide for you, your family, and friends.
  • Annual competitions where winners get to travel & visit Hilton properties around Egypt and worldwide.
  • Bonus and incentive plan above an agent’s salary, reaching up to 2000 EGP above the normal salary.
Qualifications:
  • University Graduate is a must (Fresh graduates are welcomed to apply).
  • Fluent French speakers.
  • Good in Sales (sales or customer service experience is a plus).
  • Capable of customer management and can negotiate, overcome obstacles, and/or upsell/cross-sell.
  • Good communication, negotiation, problem-solving & interpersonal skills.
  • Alexandria resident is a must.
Contact:

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Posted in Customer Service/Support Hospitality/Hotels/Food Services Sales/Retail