Senior Business Support Specialist

 Published Date: January 30, 2021

Employer:	Horeca Star
Job Title:	Senior Business Support Specialist
Job Type:	Full Time
Location:	Cairo
Category:	Customer Service/Support , Hospitality/Hotels/Food Services
Description:	Develop strategies and plans for customer support Plan the training and standardization of service delivery. Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets Managing a team of representatives offering customer support. Overseeing the customer service process. Maintain quality service by establishing and enforcing organization standards. Provide historical records by maintaining records on area and customer sales. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analysis. Communicate effectively & efficiently with the business development team & discuss actions need to be taken Liaise between customers & customer service team to enhance the quality of service Communicate with customers for new products and promos Receive calls for orders and complaints. Ensure proper follow up on customers’ orders on regular basis Handle customers’ complaints regarding out-of-stock items or delayed orders & conduct required surveys via phone with customers Ensure customer care service standard of the company is strictly adhered to by every Business Support Specialist.
Qualifications:	3- 5 years of experience in Customer Care and Telesales  Excellent English Excellent communication Skills Excellent Negotiation Skills
Experience:	3 to 5 years
Salary:	Confidential, Incentive
Contact:	Apply

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Posted in Customer Service/Support Hospitality/Hotels/Food Services