Senior Business Support Specialist

Employer:Horeca Star
Job Title: Senior Business Support Specialist
Job Type: Full Time
Location: Cairo
Category: Customer Service/Support , Hospitality/Hotels/Food Services
Description:

 

  • Develop strategies and plans for customer support
  • Plan the training and standardization of service delivery.
  • Serve existing accounts, obtains orders, plan and organize daily work schedule to call on existing or potential sales outlets
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Maintain quality service by establishing and enforcing organization standards.
  • Provide historical records by maintaining records on area and customer sales.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analysis.
  • Communicate effectively & efficiently with the business development team & discuss actions need to be taken
  • Liaise between customers & customer service team to enhance the quality of service
  • Communicate with customers for new products and promos
  • Receive calls for orders and complaints.
  • Ensure proper follow up on customers’ orders on regular basis
  • Handle customers’ complaints regarding out-of-stock items or delayed orders & conduct required surveys via phone with customers
  • Ensure customer care service standard of the company is strictly adhered to by every Business Support Specialist.

 

Qualifications:
  • 3- 5 years of experience in Customer Care and Telesales 
  • Excellent English
  • Excellent communication Skills
  • Excellent Negotiation Skills
Experience: 3 to 5 years
Salary: Confidential, Incentive
Contact:

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Posted in Customer Service/Support Hospitality/Hotels/Food Services