Sales Consultant ( Jeddah – Riyadh – Dammam )

Employer:Universal Motors Agencies
Job Title: Sales Consultant ( Jeddah – Riyadh – Dammam )
Location: Jeddah , Saudi Arabia
Job Type:Full Time Employee
Category:Sales
Description:
  • Sales Consultant ( Jeddah – Riyadh – Dammam )


  • Sell maximum number of vehicles possible
  • Achieve maximum profitability on sales
  • Ensure highest degree of customer satisfaction to achieve customer loyalty
  • Ensure customer awareness of options, accessories, extended warranty and finance facilities
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency

Objective: 
  • Sell maximum number of vehicles possible
  • Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
  • Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
  • Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximize sales
  • Keep up-to-date on competitor’s products, prices and specifications
  • Introduce and follow-up suitable sales prospects


Objective: 
  • Achieve maximum profitability on sales
  • Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
  • Ensure all payments for vehicles are complete for each transaction
  • Negotiate sales for maximum profitability within limits of authority


Objective: 
  • Ensure highest degree of customer satisfaction to achieve customer loyalty
  • Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
  • Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
  • Approach and receive customers promptly and courteously at all times
  • Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed


Objective: 
  • Ensure customer awareness of options, accessories, extended warranty and finance facilities
  • Ensure timely and accurate completion of finance proposals and documentation 
  • Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colors, standard equipment and specifications etc


Objective: 
  • Help Retailer to achieve industry-leading standards of customer care and process efficiency
  • Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
  • Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
  • Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
  • Operate a ‘share best practice policy

Customer Service Focus
  • Approach every situation with a desire to understand and deliver
  • Listen effectively and communicate clearly
  • Use every contact with the customer to build a relationship
  • Take responsibility for ensuring nothing is left to chance
Operational/Commercial Focus
  • Implement a sales plan
  • Identify and generate selling opportunities
  • Establish and match customer needs
  • Conduct sales
  • Appraise used vehicles
  • Value used and part exchange vehicles
  • Make a sales presentation: static
  • Make a sales presentation: test drive
  • Negotiate sales
  • Handover the vehicle
  • Manage the customer relationship
  • Contribute to the collection and use of marketing information
  • Use technology effectively
  • Plan and organize personal work schedule
  • Forecast, monitor and evaluate personal sales performance
  • Contribute to effective working
  • Contribute to improved sales processes
Business Focus
  • Work with other areas of the business to improve Retailer profit and customer care
  • Appreciate the impact of wider issues on the Retailer and customer
  • Represent the Volkswagen brand



Qualifications:Personal Qualities
  • Empathy and tolerance
  • Ethical behavior
  • Responsibility
  • Open-minded
  • Self-confidence
  • Ambition
  • Customer-orientation
  • Professional appearance
  • Team player

Education
  • Bachelor Degree from reputable university

Experience
  • One year in a retail environment
  • Current driving license
  • Computer skills, including experience of operating word processing and database packages, email and internet
  • Proven track record in delivering excellent customer service


Education:Bachelor's degree / higher diploma
Experience:Min: 3
Salary:Unspecified
Contact:

Collected from:

Posted in Sales