Customer Success Executive

Employer:Bayt.com
Job Title: Customer Success Executive
Location: Jeddah , Saudi Arabia
Job Type:Full Time Employee
Category:Customer Service and Call Center
Description: Do you want to make an impact and help transform people’s lives?
At Bayt.com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other’s success. Learn more about Bayt.com careers, how we remain one of the Greatest Places To Work in the Middle East, and how you can become part of our story!
Bayt.Com is looking for a highly effective Customer Success Executive (CSE) with excellent interpersonal skills. As a CSE, you will be an extension of the Sales team in providing after-sales services and training to the customers in person, via the telephone, and online.
You will have exceptional customer service delivery skills; be personable, a good conversationalist, and an active listener. Problem-solving comes naturally to you. You are customer-obsessed: You empathize with them; understand their goals, pains, needs, and wants; and you strive to empower them to reach their goals.
WHAT YOU’LL DO
  • Responsible for improving customer retention through programs and service provided to the customer

  • Actively listen to customers and provide them with solutions that meet or exceed what they need

  • Explain and demo all digital products of Bayt.Com in person or online to ensure users’ understanding of the benefits of using website tools and basic functions

  • Ensure coverage of your assigned stack through regular physical meetings

  • Support customers in utilizing Bayt recruitment solutions

  • Liaise with account managers to develop specific customer support strategies

  • Take ownership of customer’s issues and follow problems through to resolution

  • To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (RENEWALS)

  • To promote positive client experiences on Bayt.com

  • To motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS)

  • To obtain Testimonials from clients on the benefits of Bayt.com services

  • Update CRM for all historical interaction with companies

  • Carry out other sales and operational activities as requested by the management


Qualifications:WHO YOU ARE
  • 1+ years of working experience as a customer service representative

  • Skilled at building rapport, opening doors, understanding business requirements of senior decision-makers

  • Excellent interpersonal, communication, presentation, and negotiation skills

  • Bachelor’s Degree

  • Highly energetic, self-starter with a purpose-driven, result-oriented attitude

  • Competitive, ambitious, career-driven, and accountable personality

  • Empathy and the ability to understand customer viewpoint and customer service

  • Ability to work independently and with others

  • Excellent written and verbal communication skills.


Experience:Min: 1
Salary:Unspecified
Contact:

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Posted in Customer Service and Call Center