Customer Service Representative

Job Title: Customer Service Representative
Location:Saudi Arabia
Job Type:Full Time Employee
Category:Customer Service and Call Center
Description:
  • Effectively manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.


Qualifications:
  • Proven customer support experience.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.
  • High school degree.


Education:Certification / diploma
Salary:Unspecified
Contact:

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Posted in Customer Service and Call Center