Customer Service Specialist – Real Estate

Employer:MENA For Contracting & Trading
Job Title: Customer Service Specialist – Real Estate
Job Type: Full Time
Location: Mohandessin, Giza
Category: Customer Service/Support
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • To resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Update client’s account data on the company website to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile – Address – Email).
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.
  • Proven Working Experience as Customer Service Specialist not less than 3 years.
  • Excellent Communication, Presentation, and problem-solving skills.
  • Excellent user of CRM System, Excel, and MS Office .
  • Very good English level.
  • Working Experience in the real estate field is a must.
  • Customer orientation and ability to adapt/respond to different types of characters
Experience: 3 to 5 years
Salary: Confidential

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Posted in Customer Service/Support