Tuesday, January 14, 2020

Customer Service Support Agent (French Speaker)

Job Title: Customer Service Support Agent (French Speaker)
Job Type: Full Time
Languages: Arabic, English, French
Location: Cairo
Category: Customer Service/Support
  • Handle the master data of customers and materials on the system
  • Issue the Department reports and OTC (Order to Cash) reports
  • Support the FO team in creating new customers and follow up on their creation
  • Receive invoices and register new customers on the system as well as update data of existing customers
  • Handle claims initiated by the front office and Finance
  • Fulfill all the administrative tasks related to manual order entry and customer/material master data
  • Deal directly with Henkel local teams by creating orders, credit notes, and returns based on requests
  • Provide regular reports and support continuous process improvement
  • Bachelor's degree in Business Administration, Finance, or any relevant study
  • 0-2 years' of experience
  • Fluent English and French speaker
  • Availability to work on Fridays and extra working hours
  • Strong communication skills
  • Efficient user of MS Office applications
Experience:0 to 2 years
Salary: Confidential

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