Tuesday, January 14, 2020

Call Center Representative - Assiut

Employer:Orange Egypt
Job Title: Call Center Representative - Assiut
Job Type: Full Time
Languages: English
Location: New Assuit, Assiut
Category: Customer Service/Support
Description:
  • Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
  • Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
  • Use available learning methods and tools to develop own skills.
  • Use the available tools and systems to document customer requests and to provide the correct information and services.
  • Update own awareness of all the services and products provided by the company.
  • Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems.

Rotational Shift basis 8 hours including 1 hour break

Males: work on night shifts and overnight Females: Maximum till 8 PM

Transportation buses available after hiringDays Off: 2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.

Qualifications:
  • Bachelor degree from a recognized university.
  • 0-2 years of experience in the same function.Very good English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening and interpersonal skills.
  • Flexibility and ability to work in a team.
  • Self-confident with professional behavior and attitude.
  • High sense of time management.
Experience:0 to 2 years
Salary: Confidential
Contact:

Collected from:


0 comments:

Post a Comment