Tuesday, January 14, 2020

Archiving Application Support Specialist

Job Title: Archiving Application Support Specialist
Job Type: Full Time
Languages: English, French, German
Location: Cairo
Category: IT/Software Development
  • Ensure operational stability of the business applications in scope
  • Act as an escalation point if needed and solve application incidents
  • Manage service requests and administrative tasks (e.g. creation of roles & users, assignment of authorizations, etc.)
  • Execute application reports to provide support to end users and handover requested data information
  • Identify improvement potentials and implement, and address to, relevant stakeholders
  • Create learning material (e.g. FAQ Videos, Training Documentation)
  • Capture and improve ticket resolution knowledge (e.g. Wiki)
  • Bachelor's degree in Computer Science, Business Informatics, or any relevant study
  • At least 1 year of experience in a relevant field of industry
  • Fluent English speaker. German is preferable
  • Proficient user of Microsoft Office applications
  • Previous experience at a multinational environment is a plus
Experience:More than 1 year
Salary: Confidential

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