Wednesday, October 9, 2019

Technical Support Representative

Employer:IBM
Job Title: Technical Support Representative
Job Type: Full Time
Languages: English
Location: Cairo
Category: Customer Service/Support , IT/Software Development
Description:

Job Description:

  • As a Technical Support Representative, you will be responsible for providing 24*7 Remote Technical support through problem determination and identifications as Level of support via different channels (Calls and Emails)
  • You will be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
  • Client satisfaction will be your ultimate goal. You'll partner with computer operators to help clients effectively deal with problems related to the operations environment including: product or service installation, hardware or software updates, configuration and performance

Qualifications:

What are we looking for:

  • Excellent communication, telephone manner, technical skill and interpersonal skills
  • Self initiative, pro-active, hard working, good attitude and team player
  • Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours (on-shift duty is required)
  • Someone who enjoys problem solving, interested in cognitive computing and analytics, working with people and learning about new technologies



Requirements

  • Graduate - Bachelors degree
  • Excellent command of English language skills



Nice to have

  • Experience in Service Desk/Help Desk operations
  • Technical knowledge/certification required: A+, N+, CCNA and MCITP
  • ITIL Foundations knowledge/certificate is a plus
Experience:More than 1 year
Salary: Confidential
Contact:

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