Wednesday, October 9, 2019

Sr. Officer Key Account Customer Care

Employer:Bupa Arabia
Job Title:Sr. Officer Key Account Customer Care
Location: Alqasim, Saudi Arabia
Job Type:--
Category:Cleaning Services
Description: 1- ROLE PURPOSE:
Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.

• Adding and deleting employees and dependents to the group’s policy and printing the new cards.
• Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB,..etc), and replace card with updated information.
• CCHI data upload.
• Receive inquiries from the members regarding their membership.

• Online claim submitission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia headoffices.
• Provide proper follow up for ongoing and pending inquiries.

• Check the Pre Authorization status follow-up with Pre-auth Team to provide the needed information formembers.
• Receive, validate and submit the clients complaints to the proper channels.
• Provide the clients with the product benefits and coverage information.
Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.

Qualifications:- Background in customer service in telecomunication, insurance, hospitals, banks or FMCG.
- Able to multitask and work under pressure 
- Commercial skills in combination with service focused mindset
- Excellent follow up skills
- Excellent Communication and negotiation skills
Education:Bachelor's degree / higher diploma
Experience:Min: 0 Max: 3

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