Wednesday, October 9, 2019

Front Desk Officer

Employer:Namariq Co
Job Title:Front Desk Officer
Location: Rabigh, Saudi Arabia
Job Type:Full Time Employee
Category:Administrative, Data Entry, Guest Relations
Description: Job Overview:
The role of the Front Desk is to support and facilitate guest transactions and services. Its role covers the pre-arrival,
arrival, occupancy, and departure stages. In addition, Front Desk function is responsible for coordinating with other
departments such as Maintenance, F&B, HK & Laundry functions, IT, etc. as to report guest complaints and create job
orders for action. Function with a focus on improving customers’ experiences via their interactions through phone and in
Major Duties & Responsibilities:
 Represent the residency to all guests throughout all stages of their stay.
 Pre-enter all reservations prior to customer’s arrivals, following reservation procedures.
 Develop and maintain up to date record on guest information, guest service and ensure guest satisfaction.
 Assign Job requests to their respective department.
 Communicate with HK, Laundry, and F&B before new guest’s arrival and ensures that rooms are ready.
 Responsible for welcoming guests and handling any complaints; logging them into the system.
 Follow up on all job requests on hourly basis.
 Regularly check with Maintenance, Housekeeping, and CRM to solve guest complaints.
 Report daily occupancy in coordination with the HK&L and F&B to ensure proper planning.
 Responsible for maintaining and improving all day-to-day administrative aspects pertaining to operations and
 Perform night audit of residency for revenue as per existing procedures.
 Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
Qualifications: Highly skilled in greeting and registering guests, and assigning them appropriate
 Proven ability to assist guests with room booking, changing and reservations
 Well versed in performing simple bookkeeping activities including balance of cash
 Able to confirm customers’ credit and establish how the customer will pay
 knowledge of advising housekeeping staff when rooms are ready for cleaning
 Excellent verbal and written communication skills
 Computer: MS Word, Excel, Outlook and PowerPoint
Education:Bachelor's degree / higher diploma
Experience: Max: 3
Salary:$1,500 - $2,000

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