Tuesday, April 17, 2018

Technical Support Advisor - English

Employer:Sykes Enterprises
Job Title: Technical Support Advisor - English
Job Type: Full Time
Location: Maadi, Cairo
Category: Customer Service/Support
Description:
  • As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
  • Fixed shifts and weekends
Qualifications:
  • Ability to communicate clearly and effectively in any of the languages above mentioned
  • Document customer interactions effectively
  • Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard
  • Courteous
Experience:0 to 2 years
Salary: 4,000 to 6,000 EGP per month
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