Monday, April 16, 2018

IT Helpdesk Specialist

Employer:Transmar International
Job Title: IT Helpdesk Specialist
Job Type: Full Time
Languages: English
Location: New Cairo, Cairo
Category: Engineering - Telecom/Technology , Installation/Maintenance/Repair , IT/Software Development

Duties and Responsibilities:

  • Participate in the implementation of new systems.
  • Responsible for IT hardware assets and accessories procurement.
    Set a backup plan for all users’ data and all systems data.
  • Research and maintain up-to –date software, data file security.
  • Monitor and report system performance for all internal clients.
  • Participate in the installation and upgrading of all software, hardware,
    cabling, terminals, and networking to meet users’ needs.
  • Responsible for company’s surveillance system monitoring and
  • Provide technical assistance and support for incoming queries and
    issues related to computer systems, software, and hardware through
    standard help desk procedures
  • Resolve technical problems with Local Area Networks (LAN), Wide Area
    Networks (WAN), and other systems.
  • Follow up with Employees to ensure issue has been resolved.
  • Gain feedback from Employees about computer usage and
  • Run a preventive maintenance plan for all computer of users.
  • Track and route problems and requests and document resolutions in
    FAQs knowledge base.
  • Bachelor degree, B.SC of Engineering
  • Computer Skills:
  • MS Office – Network Fundamentals – MS Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions) – Active Directory- surveillance systems (DVR – Cameras – Access Doors) - Preferred MS SQL knowledge.
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment- Language skills: Excellent command of English
Experience:2 to 3 years
Salary: Negotiable

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