Friday, April 13, 2018

Call Center Representative

Employer:The Matra
Job Title: Call Center Representative
Job Type: Full Time
Location: Glim, Alexandria
Category: Operations/Management

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues. We are interested in hiring individuals from any nationality with a commitment to customer satisfaction and an ability to make quick and accurate decisions to help our customers with their flights, hotels and other travel plans.

About the job:

Represent the company and become an effective member to the organization’s success

Answer incoming customer phone calls and take appropriate action for each call

Make outbound calls to solve our customers’ requests with our partners

Identify customers’ needs, clarify information, research every issue and provide solutions

Assist our customers with their flight plans, hotel bookings, car rentals and travel packages

Seize opportunities to upsell products when they arise

Maintain customer satisfaction ratings based on explicit criteria set forth by the company


Previous call center experience, preferred in an airline or OTA with a minimum of 3 years

Multilingual in Arabic and English and one of the following languages: French, Hindi, Bengali, Urdu

Previous experience in the gulf area with excellent knowledge of the region culture

Thorough knowledge of Sabre and Amadeus GDS with the ability to make bookings, issue tickets, itinerary changes and ticket re-issuance

Excellent knowledge of airlines policies, baggage regulations and airport codes

Previous experience in handling hotel bookings, Train bookings, car rentals and travel packages requests

Good Computer skills such as Microsoft Office and Internet with fast word processing and typing skills

Must be interactive, customer service oriented person with cheerful and positive personality

Must be self-motivated and able to handle work pressure

Ability to multi-task, set priorities and manage time effectively

Capable to work in shifts including over-night shift

Experience:3 to 5 years
Salary: Negotiable

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