Thursday, April 12, 2018

Back Office Executive

Employer:Edfa3ly
Job Title: Back Office Executive
Job Type: Full Time
Languages: English
Location: Sheraton, Cairo
Category: Administration , Customer Service/Support , Logistics/Supply Chain
Description:
  • Receive electronically the placed orders.
  • Revise the contents of the order and required data to make sure that the orders are ready to be processed.
  • Take the required actions on the orders.
  • Contact the Customers over the phone to complete any missing information.
  • Follow up the customer's tickets in order to resolve any issues.
  • Make outbound calls to collect information and/or inform the customers of any updates regarding their order
  • Follow up the purchased items on daily basis.
  • Update the tracking details & estimate delivery of each item.
  • Follow up the movement of the shipment till delivery to the warehouse.
  • Contact the websites in case of shipping delay to accelerate shipping.
  • Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
  • Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
  • Take the required arrangements in order to return item (s) to the websites if needed.
  • Reply to the customer inquiries and complains through the tickets system.
  • Follow up the purchased items on daily basis.
  • Update the tracking details & estimate delivery of each item.
  • Follow up the movement of the shipment till delivery to the warehouse.
  • Contact the websites in case of shipping delay to accelerate shipping.
  • Follow up the delayed item at the warehouse and contact them in order to be shipped to its destination.
  • Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.
  • Take the required arrangements in order to return item (s) to the websites if needed.
  • Reply to the customer inquiries and complains through the tickets system.
Qualifications:
  • Bachelor Degree.
  • Excellent English (Written & Verbal).
  • Can work on shift basis.
  • Can work during public holidays.
  • Very Good Computer skills.
  • Hard Worker
Experience:0 to 1 years
Salary: Negotiable
Contact:

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