Monday, April 16, 2018

Application Support Specialist "ERP System"

Job Title: Application Support Specialist "ERP System"
Job Type: Full Time
Languages: Arabic, English
Location: Sheraton, Cairo
Category: Engineering - Telecom/Technology , Installation/Maintenance/Repair , IT/Software Development
  • Responsible for providing application deployment and remote or onsite technical support for clients for their business systems.
  • Urgently analyze technical issues, troubleshoot over the Email/Phone and escalate problems when appropriate.
  • Setup, configure and maintain monitoring for the deployed systems.
  • Maintain ongoing communication with end-users, development team and QC team on reported issues.
  • Test configuration changes in a test environment prior to pushing into production
  • Configuration of local machines to clone client's production environment for troubleshooting reported issues
  • Write, modify, and execute SQL queries for SQL Server.
  • University degree in Software/Computer Engineering, Computer Sciences, or related field.
  • 3 - 4 years’ experience.
  • Experience in supporting and maintaining applications on web and database platforms.
  • Fluent English is a MUST.
  • Understanding of accounting systems is a must.
  • SQL is a MUST.
Education:Bachelor's Degree at least
Experience:3 to 4 years
Salary: Negotiable

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