Tuesday, March 13, 2018

Quality Control Specialist

Job Title:Quality Control Specialist
Job Type:Full time
Education:Bachelor's Degree
Location:EGYPT - Cairo
Category:Quality Control
    •Participates in the design of tickets & call monitoring formats and quality standards.
    •Uses the quality monitoring data management system to compile and track performance at team and individual level.
    •Fill and report all requirement assigned figure from the manager.
    •Deliver the needed feedback according to employee performance.
    •Execute all assigned action plans agreed with the manager.
    •Confirm that the audit procedures are properly carried out.
    •Perform Quality Control on standards including checklists.
    •2-3 years Customer Service Experience
    •Bachelor Degree a plus
    •Excellent verbal, written and interpersonal communication skills;
    •Outstanding customer service skills and dedication to providing exceptional customer care;
    •Must be self-motivator and self-starter;
    •Must be proficient with Microsoft Office (intermediate Word, basic Excel)
    •Skills to identify and analyze problems.
    •Excellent command of English (spoken & written)

    • 2 Days Off.
    • Social insurance.
    • Transportation Allowance.
    • KPIs.
Experience:2 - 5

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